The record-cold temperatures have been with us for weeks now, and that means many utility customers face inflated heating bills. WOSU's Steve Brown sat down with Marty Berkowitz from the Ohio Consumerâs Council, the watchdog for Ohio utility customers, to see whoâs being hit harder: people who heat with electricity or natural gas. Click the play button above to hear their conversation. Click here to see utility assistance options available to Ohioans.