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The postmaster general committed to delivering the nation's election mail securely, at his first public remarks since stopping the operational changes he instituted this summer at the Postal Service.
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Democrats did not claim victory after the head of the Postal Service suspended changes to service. Instead, they said they want guarantees about mail delivery and to hear more about how this happened.
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Thousands of mail-in ballots routinely arrive without a postmark or with one that isn't legible. Election officials have to decide whether to count those ballots and under what circumstances.
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Louis DeJoy, an ally of President Trump, has come under fire in recent weeks for what's viewed as directives to slow down the USPS in order to suppress absentee or mail-in votes.
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Speaker Nancy Pelosi is calling the House back to vote on blocking the U.S. Postal Service from making operational changes that threaten the timely delivery of mail-in ballots in November's election.
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The U.S. Postal Service is not meeting goals for on-time mail delivery, a worrying sign as millions of Americans are expected to vote by mail in November.
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As a result of the new postmaster general's plans to shake up the agency, "mail is beginning to pile up in our offices," says Kimberly Karol, a postal clerk and union leader in Iowa.
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Louis DeJoy, a successful North Carolina businessman, has donated millions to Republican candidates, including the Trump campaign.